TERMS OF SERVICE Brand: gillu | Company: KAORI STUDIO (OPC) PRIVATE

LIMITED Effective Date: April 30, 2026

1. Acceptance of Terms

By accessing our website, placing an order, or using any of our services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. About Us

gillu is a brand owned and operated by KAORI STUDIO (OPC) PRIVATE LIMITED.

Kaori, SD 120, Sec 45, Noida 📞 +91 92890 38890 📧 d7gillu@gmail.com 🕐 Monday to Saturday, 10:00 AM – 7:00 PM (Sunday Closed)

3. Products & Orders

All products listed are subject to availability

We reserve the right to discontinue any product at any time

Product colors and designs may slightly vary from images shown online due to screen differences

We reserve the right to cancel any order in case of pricing errors, stock unavailability, or suspected fraudulent activity

Once an order is placed and confirmed, changes may not be possible — contact us immediately if needed

4. Pricing & Payments

All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise

We reserve the right to change prices at any time without prior notice

Payments must be made in full at the time of purchase

We accept payment via UPI, debit/credit cards, net banking, and Cash on Delivery (where available)

5. Shipping & Delivery

We aim to dispatch orders within 1–3 business days of confirmation

Delivery timelines depend on your location and the courier partner

We are not responsible for delays caused by courier companies, weather, or circumstances beyond our control

Shipping charges, if any, will be displayed at checkout

6. Return & Refund

Returns and refunds are governed by our Return & Refund Policy, which allows a 7-day return window from the date of delivery. Please refer to our Return & Refund Policy for full details.

7. Intellectual Property

All content on our platforms including logo, brand name, product designs, images, and text is the intellectual property of KAORI STUDIO (OPC) PRIVATE LIMITED

You may not copy, reproduce, distribute, or use any of our content without prior written permission

Unauthorized use of our brand or content may result in legal action

8. User Conduct

When using our services, you agree not to:

Provide false or misleading information

Place fraudulent or fake orders

Misuse our return or refund policy

Engage in any activity that disrupts or harms our business or other customers

Use our platform for any unlawful purpose

9. Privacy

Your use of our services is also governed by our Privacy Policy. By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

10. Limitation of Liability

gillu and KAORI STUDIO (OPC) PRIVATE LIMITED shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services

Our liability in any case shall not exceed the amount paid by you for the specific product or service in question

We do not guarantee uninterrupted or error-free access to our website or services

11. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these terms shall be subject to the jurisdiction of the courts in Noida, Uttar Pradesh.

12. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Updated terms will be posted on our website or communicated through our official channels. Continued use of our services after any changes constitutes your acceptance of the new terms.

13. Contact Us

For any questions regarding these Terms of Service, please contact us:

Gillu by KAORI STUDIO (OPC) PRIVATE LIMITED Kaori, SD 120, Sec 45, Noida 📞 +91 92890 38890 📧 d7gillu@gmail.com 🕐 Monday to Saturday, 10:00 AM – 7:00 PM (Sunday Closed)

By using our services, you acknowledge that you have read, understood, and agreed to these Terms of Service.