Shipping Policy

Gillou World | Effective Date: 15 September 2026

Thank you for shopping with Gillou World. We pack every order with care and ship it quickly, so your little one’s outfit arrives in time for every celebration.

This policy is issued by KAORI STUDIO (OPC) PRIVATE LIMITED, operating the brand Gillou World, and applies to all orders placed on https://gillou.in.

1. Shipping at a Glance

Shipping area	All serviceable PIN codes across India
Order processing	1–3 business days
Free shipping	On all prepaid orders above ₹1,999
Cash on Delivery (COD)	Available on eligible orders and PIN codes
Tracking	Shared by email, SMS and/or WhatsApp once dispatched
Dispatched from	Noida, Uttar Pradesh

2. Order Processing

• Orders are processed and dispatched within 1–3 business days after payment confirmation (or COD confirmation).
• Orders placed on Sundays or public holidays are processed on the next working day.
• During festive sales, Diwali, Eid, Raksha Bandhan, wedding season or new launches, processing may take 1–2 extra days.
• Customised or made-to-order products may take longer. The expected dispatch time will be shown on the product page or shared with you.
• For COD orders, we may call or message you to confirm the order before dispatch. Unconfirmed COD orders may be cancelled.

3. Delivery Timelines

After dispatch, delivery usually takes:

Location	Estimated delivery time
Noida and Delhi NCR	1–3 business days
Metro cities (Mumbai, Bengaluru, Kolkata, Chennai, Hyderabad, Pune, Ahmedabad)	3–5 business days
Rest of India	5–8 business days
North-East, J&K, Ladakh, Andaman & Nicobar, remote and rural areas	7–12 business days

These are estimates. Delays can happen because of weather, strikes, festivals, local restrictions, courier issues or other events beyond our control. We will keep you informed if your order is delayed.

Need it for a special occasion? Please order early, or contact us before ordering and we’ll let you know whether express shipping is possible for your PIN code.

4. Shipping Charges

Order type	Order value	Shipping charge
Prepaid (UPI, cards, net banking, wallets)	Above ₹1,999	FREE
Prepaid	Up to ₹1,999	Flat charge shown at checkout
Cash on Delivery	Any value	Shipping charge (if any) + COD handling fee, shown at checkout

The final shipping amount is always shown at checkout before you pay. Shipping and COD charges are non-refundable, except for damaged, defective or wrong items.

5. Cash on Delivery (COD)

• COD is available on selected PIN codes and up to a maximum order value that is shown at checkout.
• Please keep the exact amount ready. Delivery partners may not carry change.
• You can also pay by UPI at the doorstep if the courier supports it.
• Repeatedly refusing COD orders may lead to COD being disabled for your phone number, email or address.

6. Order Tracking

Once your order is shipped, you will receive a tracking number and link by email, SMS and/or WhatsApp. Tracking details may take up to 24 hours to update on the courier’s website.

For help with tracking, write to gillouworld@gmail.com or WhatsApp +91 92890 38890 with your order number.

7. Delivery Address and Failed Deliveries

• Please enter a complete and correct address with PIN code, landmark and an active mobile number.
• To change the address, contact us before the order is dispatched. Changes cannot be made after dispatch.
• The courier will usually try to deliver up to 3 times. If delivery fails because the customer is unavailable, unreachable, or has given a wrong address, the parcel will be returned to us (RTO).
• For prepaid RTO orders, we can re-ship after collecting the shipping charges again, or refund the order value minus the forward and return shipping charges.
• We do not deliver to P.O. Box addresses.

8. Damaged, Tampered or Missing Parcels

• Please do not accept a parcel that looks open, tampered with, wet or badly damaged. Note it with the delivery person and inform us right away.
• We recommend recording an unboxing video when opening your parcel.
• If a product is damaged, missing or wrong, report it within 48 hours of delivery with your order number, photos and unboxing video. See our Return, Exchange & Refund Policy for details.
• If tracking shows “delivered” but you did not receive the parcel, tell us within 48 hours. We will raise an investigation with the courier and offer a replacement or full refund once it is confirmed that the parcel was lost.

9. Multiple Items and Split Shipments

If your order has more than one item, it may be shipped in separate packages. You will not be charged extra for this. Each package will have its own tracking details.

10. International Shipping

We currently ship only within India. For international orders, please write to gillouworld@gmail.com and our team will check whether it is possible for your location. Customs duties and taxes for international orders, if any, are paid by the customer.

11. Contact Us

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