Shipping Policy

At Gillou by KAORI STUDIO (OPC) PRIVATE LIMITED, we are committed to delivering your orders safely, quickly, and efficiently. Please review our shipping policy before placing your order.

1. Order Processing

• All orders are processed within 1–3 business days after successful payment confirmation.
• Orders placed on Sundays or public holidays will be processed on the next business day.
• Once your order is dispatched, you will receive an order confirmation along with tracking details via email.

2. Shipping Coverage

• We currently ship to all serviceable locations across India.
• We do not deliver to P.O. Boxes or locations restricted by our courier partners.
• For international shipping inquiries, please contact our customer support team.

3. Estimated Delivery Time

Location	Estimated Delivery Time
Noida & Delhi NCR	1–3 Business Days
Metro Cities	3–5 Business Days
Rest of India	5–8 Business Days
Remote & Rural Areas	7–12 Business Days

Delivery timelines are estimates only and may vary due to courier operations, weather conditions, public holidays, or other unforeseen circumstances.

4. Shipping Charges

• Applicable shipping charges, if any, will be displayed during checkout before payment.
• We may offer Free Shipping on eligible orders during promotional campaigns.
• Cash on Delivery (COD) orders may incur an additional handling fee where applicable.

5. Order Tracking

Once your order has been shipped, you will receive an email containing your tracking number.

You can track your shipment on the courier partner's website using the tracking ID provided.

Need Help?

• Email: gillouworld@gmail.com
• Phone: +91 92890 38890

6. Delivery Delays

While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to factors beyond our control, including:

• Courier service delays
• Severe weather conditions
• Natural disasters
• Public holidays
• Strikes or transportation disruptions

If your order has not arrived within the expected delivery period, please contact our customer support team. We will coordinate with the courier partner to resolve the issue.

7. Failed Delivery Attempts

Delivery attempts may fail due to:

• Incorrect or incomplete shipping address.
• Recipient unavailable at the delivery location.
• Incorrect or unreachable contact number.

In such cases, the courier may attempt redelivery or return the package to us. Any additional shipping charges for re-dispatching the order will be borne by the customer.

Please ensure your shipping address and contact details are accurate before placing your order.

8. Damaged or Lost Shipments

If your order arrives damaged:

• Take clear photographs of the package and product immediately.
• Notify us within 7 days of receiving the shipment.

If your shipment is lost during transit, we will investigate the matter with our logistics partner and, where applicable, provide a replacement or refund.

Please note that we cannot be held responsible for shipments lost due to incorrect or incomplete shipping information provided by the customer.

9. Cash on Delivery (COD)

• COD is available only for selected products and eligible PIN codes.
• The complete order amount must be paid to the delivery executive at the time of delivery.
• Repeated refusal or non-acceptance of COD orders may result in the removal of COD eligibility for future purchases.

10. Contact Us

Gillou by KAORI STUDIO (OPC) PRIVATE LIMITED
Kaori, SD-120, Sector 45,
Noida, Uttar Pradesh, India

Phone: +91 92890 38890
Email: gillouworld@gmail.com

Customer Support Hours
Monday – Saturday: 10:00 AM – 7:00 PM
Sunday: Closed

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Thank you for shopping with Gillou. We appreciate your trust and are committed to delivering every order safely and on time.