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Gillou – Frequently Asked Questions
🛍️ Orders & Payment
Below are some of are common questions about orders
How do I place an order?
Choose your product, select your child’s age group, and click Add to Cart or Buy It Now. Enter your delivery details and pay at checkout. You’ll receive an order confirmation by email.
What payment options do you accept?
UPI, debit and credit cards, net banking and wallets. Cash on Delivery (COD) is available on select products and PIN codes. [check: confirm COD is switched on at checkout]
Is there an extra charge for COD?
COD orders may have a small handling fee, which is shown at checkout before you place the order.
Can I cancel my order?
Yes, free of charge, before it is dispatched. Prepaid orders are refunded in full within 5–7 business days. Once dispatched, an order can’t be cancelled, but you can request a return after delivery.
Do you have any offers right now?
Use code WELCOME for 5% off your first order.
🚚 Shipping & Delivery
Below are some common questions about shipping, returns, and exchanges
Where do you deliver?
We currently deliver across India. We don’t ship to P.O. boxes. For international orders, please WhatsApp us.
How long does delivery take?
Orders are packed within 1–3 business days, then delivered in: LocationDelivery timeNoida / Delhi NCR1–3 business daysMetro cities3–5 business days Rest of India5–8 business days Remote/rural areas7–12 business days
Is shipping free?
Yes, for orders above ₹1,999. Shipping charges for smaller orders are shown at checkout.
Will I get festival delivery?
For delivery before festivals, we recommend ordering at least 8 days in advance for most of India. NCR customers can order a few days later.
How do I track my order?
Once your order is shipped, you’ll receive a tracking number by email. You can also WhatsApp us your order number for an update.
🔄 Returns, Exchanges & Refunds
Below are some common questions about shipping, returns, and exchanges
What is your return policy?
You can request a return or exchange within 7 days of delivery. The item must be unused, unwashed, and unworn (a short trial for size is fine), with all tags, packaging, and accessories (dupatta, jacket, and so on).
How do I request a return or exchange?
Email gillouworld@gmail.com or WhatsApp +91 92890 38890 with your order number, the product, the reason, and photos with the tags attached. We reply within 24–48 business hours.
Do you offer reverse pickup?
Yes, PIN codes are usually approved within 2–4 business days. If pickup isn’t available in your area, you can ship it yourself. We’ll give you up to ₹100 back as store credit.
When will I get my refund?
Refunds are initiated within 2 business days after the returned item passes our quality check. They usually reach you in 5–7 business days:
- Prepaid orders: back to your original payment method
- COD orders: by bank transfer or UPI
- Store credit: added instantly, if you prefer
What if I receive a damaged or wrong item?
Please tell us within 48 hours of delivery with photos and, if possible, an unboxing video. Don’t use or wash the item. We’ll arrange a free pickup and send a replacement, or give a full refund including shipping.
